Frequently asked questions

You have questions? We are happy to help you.

Everything at a glance:

The PLANET LOLLIPOP is for children from 3 to 10 years of age.
Adults are not allowed to enter PLANET LOLLIPOP (except special events)
€4 per hour
At the first visit to PLANET LOLLIPOP, the child’s e-card must be presented to verify his/her age.
Throughout PLANET LOLLIPOP, socks are compulsory. Socks in PLANET LOLLIPOP design can be bought at check-in or you can bring your own socks.
Monday to Friday: 13.00 – 19.30
Saturday: 9.00 – 18.00

During school holidays in Styria:

Monday to Friday: 9.00 – 19.30
Saturday: 9.00 – 18.00

FAQ PARTY

In order to be able to celebrate on the date of your choice, it is advisable to book 3 to 4 months in advance. If the desired date is not available, the PLANET LOLLIPOP team will always try to find a suitable alternative date for the party.
The two party rooms offer space for up to 13 children (incl. birthday child) to celebrate in high spirits. It is also possible to book both rooms at the same time and combine them into one large party room for up to 26 children.
The birthday package costs € 170.00 for all guests. The catering (various dishes are available) can be booked optionally.
Catering can be chosen at will from the menu. You can either bring your own birthday cake or we can organise a cake from one of our restaurateurs in the centre (according to the menu). We ask for your understanding that candles must not be lit.
The party rooms at PLANET LOLLIPOP are equipped with all accessories and decoration. If the party is to have a certain theme (e.g. Cars, Frozen, Star Wars) we ask you to indicate this when booking. The decoration can be brought to us up to one day before the party. We will gladly take over the design.
Cancellation is free of charge up to 7 days before the party date, after that 50% cancellation costs apply. In the case of cancellation on the same day or no-show, 100% of the party price is due as a cancellation fee. A deposit of 60 euros in cash is due directly in the children’s area in the next 2 weeks after the online party-booking. You can also make a bank transfer of 60 euros, otherwise the appointment will be released again for other booking requests.
The food order can be changed at the latest one day before the party date.